Last Updated: 13/01/24
Thank you for choosing Agency Selvam for your Lottery Needs. Your satisfaction is our priority, and we strive to provide a transparent and fair return and refund process. Please read the following policy carefully.
1. Eligibility for Returns and Refunds
We understand that circumstances may arise where you may need to request a return or refund. To be eligible for a return or refund:
- Your request must be submitted within [insert number] days from the date of purchase.
- The lottery draw associated with the ticket must not have taken place.
- Digital scratch cards must not have been revealed.
2. Lottery Ticket Returns
Once a lottery draw has occurred, ticket purchases are final, and no returns or refunds will be issued. Prior to the draw, you may request a return, and a refund will be processed accordingly.
3. Digital Scratch Card Returns
Returns and refunds for digital scratch cards are only accepted if the card has not been revealed. Once a scratch card is revealed, it is considered as consumed, and no returns or refunds will be processed.
4. Refund Process
To request a return and refund, please contact our customer support team at [insert contact email or form link]. Provide your order details and a brief explanation of the reason for the return.
Upon approval:
- Refunds for ticket purchases will be processed to the original payment method.
- Refunds for scratch card purchases will be processed to the original payment method, or as store credit if preferred.
5. Processing Time
Refund processing times may vary depending on the payment method used. Please allow up to [insert number] business days for the refund to reflect in your account.
6. Unauthorized Transactions
If you suspect unauthorized transactions on your account, please contact our customer support immediately. We will investigate and take appropriate action.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at +91-9074744505 | mahathiselvam30@gmail.com
By using Agency Selvam, you agree to abide by this Return & Refund Policy.